AudioCompliance
The AI that transcribes and analyses 100% of customer care, telesales and debt collection recordings.
Fewer manual reviews, fewer penalties, more control.
Spot checks are no longer enough
In call centres, quality is checked by listening to a small share of calls. Everything else goes unchecked, with risks for compliance, contracts and reputation.
2–5%
of calls are actually reviewed through manual spot checks
95%+
of traffic remains outside any quality check
High
risk of privacy penalties, complaints and disputed contracts
An AI that listens to every call
- Analyses 100% of calls
Automatic transcription and semantic analysis of telesales, inbound, outbound and phone collection. - Flags critical calls
Finds and classifies risky conversations, so the quality team only listens to the ones that matter. - Reduces errors, complaints and risk
Checks scripts, privacy, clauses and quoted costs across all traffic, not just a sample.
From call to result in five steps
- Capture
Call recordings enter the system. - Transcription
Every conversation is transcribed automatically. - Analysis and scoring
Checks on script, privacy obligations, clauses and tone. - Alerts
Non-compliant calls are flagged automatically. - Targeted training
Specific pointers on agents and critical topics.
What it checks in every conversation
- Script adherence
Checks that the agent follows the approved script. - GDPR and privacy
Privacy notice, consents and data minimisation. - Contract clauses
Presence and accuracy of mandatory clauses. - Quoted costs
Transparency on prices, conditions and charges. - Tone and behaviour
Courtesy, objection handling and relationship quality. - Outcome and compliance
Call classification and risk level.
More control, lower costs
100%
of calls analysed, not just a sample
−70%
time spent by the quality team on manual reviews
24/7
continuous, objective quality monitoring
Compliance becomes a competitive advantage
The privacy Code of Conduct for telemarketing and telesales sets strict obligations for anyone contacting users in Romania. AudioCompliance monitors them systematically, across all traffic.
- Privacy roles and responsibilities along the whole chain
- Data minimisation and technical and organisational measures
- Impact assessments (DPIA) for high-risk processing
- Control of suppliers and outsourced call centres
- Traceability of non-compliance for inspections
Data-driven training
Analysis results feed targeted training built on real issues, not impressions.
- By agent
Specific feedback on each person’s areas for improvement. - By topic
Deep dives on the topics that cause the most non-compliance. - Measurable over time
Average agent quality score and progress tracking.
The platform
AudioCompliance turns call recordings into useful information for quality control, operational monitoring and performance improvement.
- Automatic analysis of large volumes of conversations
- Less time and cost spent on manual checks
- Detection of anomalies and operational issues
- Objective reports and indicators for decisions
- Checks on compliance with internal procedures
- Fewer complaints from clients and customers
- Better service quality
- Stronger compliance with GDPR procedures
Delivery: software as a service (SaaS). Data stays in the European Union, in line with the GDPR.
Monthly fee: includes the licence, agreed customisations, technical support, maintenance and updates, infrastructure management and a monthly allowance of processed recording hours. Extra hours are billed on usage.
Built for organisations handling large call volumes
- Outsourced call centres
Show your clients that the service is compliant across all traffic. - Energy and gas
Telesales in line with the Code of Conduct and contracts that hold up. - Telecommunications
Control of scripts, offers and quoted costs at scale. - Insurance
Checks on disclosure obligations and fair selling. - Banks and financial companies
Compliant phone collection and sales, with traceable checks.
Request a demo
Let’s test AudioCompliance on your own calls and see how many issues surface from the traffic you do not check today.
Prefer to email us directly?
email (enable JavaScript to see it)